Privacy policy

Privacy Policy – Balde
Last updated: March 12, 2026

At Balde, we are committed to providing you with a curated and seamless shopping experience. Your trust matters to us, and protecting your personal information is a top priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our store, use our website, or make a purchase (“Services”).

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect information to make your experience smooth, secure, and personalized. This may include:

Contact Information: Name, email, phone number, billing and shipping address.
Account Information: Username, password, preferences, and settings.
Payment & Transaction Data: Credit/debit card details, payment confirmation, orders, returns, and exchanges.
Shopping & Interaction Data: Items you browse, add to your cart, save to wishlists, or purchase.
Device & Usage Information: Device type, browser, IP address, and your interaction with our Services.
Communications: Any messages you send us for customer support or inquiries.

We collect information directly from you, automatically through our Services, and from trusted partners or service providers who help us deliver our Services.

2. How We Use Your Information

Your information helps us provide, improve, and personalize your experience:

Order Fulfillment: To process purchases, handle shipping, manage returns/exchanges, and keep your account secure.
Personalized Experience: To remember your preferences and suggest products you may love.
Marketing & Updates: With your consent, to send news, promotions, and updates about Balde.
Security & Fraud Prevention: To protect your account, detect fraudulent activity, and maintain a safe shopping environment.
Legal Compliance: To follow applicable laws and respond to valid legal requests.

We only use your personal information in ways that are necessary and transparent.

3. Sharing Your Information

We never sell your personal information. We may share it only when necessary:

Service Providers: Shopify and other vendors who help us run the store, process payments, ship orders, or provide customer support.
Business & Marketing Partners: To deliver personalized services or advertising, always respecting your choices.
Affiliates & Corporate Group: When needed for operational purposes.
Legal Requirements: To comply with law, legal processes, or protect our rights and customers.

4. Your Privacy Choices

You have control over your information. Depending on where you live, you may have the right to:

Access, correct, or delete your personal information.
Restrict or object to certain processing of your information.
Opt out of marketing communications and targeted advertising.
Exercise your rights through Shopify’s Privacy Portal or by contacting us directly.

We respect your decisions and will never penalize you for exercising your privacy rights.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and improve our Services. You can manage cookies through your browser settings, but some features may not work as intended if cookies are disabled.

We also recognize the Global Privacy Control (GPC) signal, which allows you to opt out of certain data uses.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in your region.

7. Security & Retention

We take your security seriously and use industry-standard measures to protect your information. We retain your personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

8. International Users

Your information may be stored or processed outside your home country. When this occurs, we ensure appropriate safeguards are in place to protect your privacy.